Clinic Policies and FAQs

Do I need a consultation?

Yes. All new patients receive a complimentary medical consultation included with their first treatment. This visit allows us to review your medical history, discuss your goals, and determine the safest and most appropriate treatment options for you. Most consultations take approximately 30–45 minutes.

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To support safe, ongoing care, patients should expect an updated Good Faith Exam at least once per year, or sooner if there are changes to health history, medications, or treatment plans.

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Please bring a list of current medications, supplements, allergies, and any relevant medical history to your appointment.

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How do I schedule an appointment?

Appointments may be scheduled online or by calling or texting 740-936-3050.
If you’re unsure what to book, we’re always happy to help guide you.

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A valid credit or debit card is required to be kept on file to schedule an appointment. Your card will only be charged in accordance with the policies outlined below.

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How early should I arrive?

Please plan to arrive at least 5 minutes before your scheduled appointment time. This helps ensure your visit begins on time and remains unrushed.

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What if I arrive late?

If you arrive more than 15 minutes late, we may need to reschedule your appointment to avoid impacting care for other patients. Late arrivals may be subject to cancellation fees.

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Cancellation & No-Show Policy

We understand that schedules can change. At the same time, late cancellations and missed appointments limit our ability to care for other patients.

• We kindly ask for 24–48 hours’ notice to cancel or reschedule an appointment.

• Appointments canceled within 24 hours or missed without notice may result in a $50 late cancellation or no-show fee.

• Appointments scheduled at 4:00 PM or later, as well as weekend appointments, are considered high-value time slots and are more difficult to rebook. Late cancellations or no-shows for these appointments may result in a $75 fee.

These policies help us respect your time, our provider’s time, and our family commitments, while allowing us to continue offering attentive, high-quality care.  By scheduling an appointment, you acknowledge and agree to these policies.

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Weather-Related Appointments

Your safety is important to us. In the event of severe weather, appointments may need to be adjusted.

• If Knox County or Delaware County is under a Level 3 Snow Emergency (Do Not Drive), the clinic may close and affected appointments will be rescheduled without penalty.

• During Level 1 or Level 2 advisories, appointments typically remain scheduled. If you feel unsafe traveling, please contact us as soon as possible to discuss options.

We ask that patients use good judgment during inclement weather and communicate promptly if travel is unsafe.

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Deposits for Advanced Treatments

Some advanced treatments — including CO₂ laser resurfacing and other extended or high-value services — require a deposit at the time of booking.  

These appointments reserve dedicated time, preparation, and resources so we can provide the highest level of care and ensure your treatment is never rushed.

• Deposits help secure your appointment and are applied toward your treatment.

• Deposits are non-refundable, but may be used as a credit toward a future appointment if rescheduling is needed.

• Credit card processing fees are non-recoverable and cannot be refunded.

We’re always happy to answer questions before booking to help you feel comfortable and confident moving forward.

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Refund Policy

• Services rendered are non-refundable.

• Retail products and gift cards are final sale.

• All refunds, when applicable, are issued minus any non-refundable credit card processing fees.

• Any exception made outside of policy is considered a one-time courtesy and does not establish precedent.​

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Treatment Packages & Prepaid Services

Treatment packages are offered at a discounted rate and are intended to be completed as purchased.

• Packages become non-refundable once any portion has been used.

• If you are unable to complete all sessions, remaining treatments may be converted to clinic credit at the discounted package value, not the individual service price.

• Package sessions are non-transferable and may only be used by the original purchaser.

• Packages must be used within 6 months from the date of purchase unless otherwise stated.

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Illness Policy

If you are feeling unwell, have a fever, or are experiencing contagious symptoms, please contact us prior to your appointment.

For the safety of our patients and staff, we reserve the right to reschedule appointments if illness is suspected.

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Treatment Results & Expectations

Individual results may vary. No specific outcome can be guaranteed, and multiple sessions may be recommended to achieve desired results. Treatment plans are personalized based on individual needs and goals.

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After-Hours Communication

We do our best to respond to calls and texts during clinic hours.  Messages received after hours, on weekends, or on holidays will be returned as soon as possible on the next clinic day. This allows us to provide focused, attentive care during appointments and maintain healthy boundaries outside of clinic hours.

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Children & Guests

To maintain a calm, safe, and professional environment, children and guests are not permitted in treatment roomsunless medically necessary. Please arrange childcare prior to your visit.

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Payments

Payment is due at the time of service. We accept cash, check, major credit cards, and approved electronic payment methods.

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Medical Emergencies

Renovaré Hydration & Wellness does not provide emergency medical care. In the event of a medical emergency, please call 911 or seek immediate medical attention.

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Right to Refuse Treatment

We reserve the right to refuse or discontinue treatment for medical, safety, or professional reasons. Our priority is always your health, safety, and achieving appropriate outcomes.

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If you have questions about these policies, feel free to call or text us — we’re always happy to help.

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Last updated 1/8/2026.